PRIOR TO CONTACTING OUR TEAM, KINDLY KEEP THESE REMINDERS IN MIND
CUSTOMER SERVICE UPDATE:
Kindly expect a response to your query within 48 hours. We appreciate your patience.
At Ed Hardy, we want to clarify that we do not retain funds on declined orders. If you have encountered a payment problem, we recommend contacting your bank directly for further guidance.
Upon the return of the product to our warehouse, we aim to provide an expedited refund. It is worth mentioning that the refund process, which is subject to the bank's protocols, usually takes 3 to 5 business days.